Plain English where we can manage it. By installing or using Speaky Box you agree to these.
Speaky Box is provided by Vita OS Ltd, a company registered in England and Wales under company number 16629540 ("we", "us"). Contact: support@vitaos.com.
Speaky Box is a macOS application that turns speech into text and, in Smart mode, into text shaped for the app you're using. It needs an internet connection and an account. It runs on macOS 13 or later.
You need an email address to sign in. Keep your sign-in link private; anyone with it can use your account. One account is for one person. Tell us if you think your account has been used without your permission.
Free. Up to 2,000 dictated words a week, counted Monday to Sunday. Unused words don't carry over. We may change the limit with notice in the app.
Pro. £8.99 a month including VAT where applicable, billed monthly in advance through our payment provider, for unlimited words. You can cancel at any time from inside the app; you keep Pro until the end of the period you've paid for and are not charged again. Refunds are covered in section 5.
Own-key mode. If you configure Speaky Box with your own provider API keys, those providers bill you directly under their own terms and our word limits don't apply.
Your legal right to cancel. If you are a consumer in the UK or EU you have 14 days from the day you subscribe to cancel for a full refund. Because Speaky Box gives you Pro straight away, you are asked to agree at checkout that the service starts immediately, which means that once you have started using Pro in that period the automatic right to a full refund no longer applies. Your statutory rights where the service is faulty or not as described are unaffected.
Our own policy, which is more generous. If Speaky Box is not working for you, email support@vitaos.com within 14 days of a charge and we will refund that charge in full, whether or not you have used it. You do not need to give a reason.
After 14 days. Pro is billed monthly in advance. Cancel from inside the app at any time and you keep Pro until the end of the period you have paid for, with no further charges. We do not refund part-used months beyond the 14 day window, except where the law requires it or where we have got something wrong.
Charged by mistake. If you were billed after cancelling, billed twice, or renewed when you meant to stop, email us and we will refund it. We would rather return the money than argue about it.
Own-key mode. If you use your own provider API keys, those providers bill you directly and we cannot refund what they charge you. Take that up with them.
How to ask. Email support@vitaos.com from the address on your account, or tell us which address it is. We aim to reply within two working days. Approved refunds go back to the card or account you paid with, and usually take five to ten working days to appear depending on your bank.
We'll give you at least 30 days' notice in the app before any price change takes effect. If you don't want the new price, cancel before it starts.
Don't use Speaky Box to do anything unlawful, to harass or harm others, to record people without their consent where consent is required, or in ways that breach the terms of the speech and language providers we use. Don't try to reverse engineer the service, circumvent the word limits, or share one account between several people. We may suspend or close accounts that do.
What you say and the text produced from it are yours. We don't claim any rights over it, and section 5 of our privacy policy confirms we don't use it to train anything.
The Speaky Box app, website and brand are ours. You get a personal, non-transferable licence to use the app under these terms. You may not copy, sell or redistribute it.
Speech recognition and rewriting make mistakes. Read what's typed before you send it, especially anything important. We're not responsible for what you send.
We aim to keep the service running but don't promise it will always be available or error-free. We depend on third-party providers and on your internet connection. We may change or discontinue features with reasonable notice.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Subject to that, we're not liable for indirect or consequential loss, loss of profit or loss of data, and our total liability to you in any twelve-month period is limited to the amount you paid us in that period, or £50 if you paid nothing. If you're a consumer, nothing here affects your statutory rights.
You can stop using Speaky Box and delete your account at any time from Settings. We can end your access if you breach these terms, with notice where practical.
We may update these terms. For material changes we'll tell you in the app at least 14 days before they take effect. Continuing to use Speaky Box after that means you accept them.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer elsewhere in the UK or EU you may also rely on the mandatory protections and courts of where you live.